The ITIL?? Foundation Certificate in IT Service Management course provides comprehensive first-level training for anyone involved in provision, support, and delivery of IT Services.
- FREE ITIL Foundation eLearning with every ITIL Foundation 3-day classroom course - to help you prepare for the course, revise for the exam and refresh your knowledge after the course.
- FREE ITIL App for your Smartphone - including all the key syllabus areas and video tutorials to help you prepare on the move.
- Guaranteed exam pass with FREE exam insurance* - peace of mind that you will gain this valuable certification
- 3 months Post course tutor support - expert advice and mentoring while you gain confidence back in the workplace
- More details available here
The course culminates in an optional one-hour multiple-choice examination for the Foundation Certificate in IT Service Management and is a pre-requisite for the further training in ITIL that leads to the ITIL Expert Certificate in IT Service Management. The exam is multi-choice. There are 40 questions to be completed in 60 minutes. The pass mark is 26 correct answers from 40 (65%). This course also provides 21 Hours of Contact Education/Professional Development Units towards PMI PMP certification / re certification.
This course is aimed at all levels of IT professionals, Customers, and Users involved in the provision or receipt of IT Services.