A unique partnership custom-made to suit the individual needs of your business...
FROG IT will monitor, maintain, manage and support your whole IT and telephone infrastructure, as well as providing email, telephone and on-site support for your users. All for a single monthly or quarterly payment.
Whether you are looking for complete IT management or just need to supplement your current IT department, FROG IT can help. We can provide you with planning, management, and support of all of your IT and telephony systems. We can provide you with unlimited support via our telephone, remote, and on-site resources to ensure your IT systems, work for you.
We take a proactive approach to maintenance, using 24x7 remote monitoring of your IT and telephone hardware and software, we can react as soon as a problem arises to minimise the effect on your business.
Support calls are logged in our web-based helpdesk, whether they are raised via the web, email or telephone, allowing us to provide you with monthly reports and statistics about users and their requests for help.
If we see a trend in support calls logged that are caused by user error, we can advise and train your staff through our training centre. If your existing systems are not functioning effectively, we will recommend and implement new ones that are efficient, effective and provide your business with the stable platform for you to get on and grow your business.
We aim to have bi-annual management meetings to review service, discuss improvements and future directions of your business and the impact on your IT infrastructure.
- Standard - Monday to Friday 08.30-17.30
- Out of hours emergency call – pay as you use
- 24x7 contracts
- We can offer custom times and 24x7 to suit your needs